Shipping policy

Welcome to The Gilded Hours. We are committed to delivering your jewelry and watches safely and efficiently worldwide.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Domestic Shipping (United States)

We offer standard and expedited shipping across the United States. Delivery times typically range between 3–7 business days depending on the shipping method selected at checkout.

International Shipping

The Gilded Hours proudly ships internationally. Delivery times for international orders may vary between 7–21 business days depending on the destination country, customs processing, and local courier services.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information to monitor your shipment.

Delays

While we strive to ensure timely delivery, shipping delays may occasionally occur due to weather, carrier issues, customs processing, or high order volumes.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery or expected delivery date. We will work with the shipping carrier to resolve the issue promptly.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. The Gilded Hours is not responsible for delays or losses caused by incorrect or incomplete addresses.

Contact Information

Trade Name: The Gilded Hours
Phone: 262-960-5005
Email: william@thegildedhours.shop
Address: 833 Blackberry Ct, Gurnee, IL 60031, United States